Office / Member Manager

 

JOB SUMMARY

This position is responsible for organizing and supervising all of the administrative activities that facilitate the smooth running of a micro gym office and facility. Turnkey management of our sales process and dynamic membership is the top priority alongside coordination of office staff, coaches, service personnel and executive leadership.

This role is a dream opportunity for a highly organized, detail oriented, personable, and enthusiastic self-starter that shares a passion for fitness, people, and communications.

We are looking for motivated individuals with strong verbal, interpersonal and written communication skills seeking a Career not just a Job. They need customer service experience and proficient knowledge of social media and customer relationship management systems including automation platforms. CrossFit experience is a big plus but not necessarily required.

 

NECESSARY QUALIFICATIONS 

  • At least 1-3 years of relevant experience in customer service of fitness member management.

  • Bachelor’s degree in a related field is a plus.

  • Fitness industry experience is a plus but not required.

  • Working knowledge of CrossFit, its methodologies, and culture a plus but not required.

  • Retail experience a plus but not required.

  • Proactive, detail oriented and self sufficient.

  • Strong computer and Information management skills.

  • Experience with internal and external social media campaigns / strategies.

 

ROLE REQUIREMENTS 

Sales Support  Management

  • Support membership sales process.

  • Support member upsales, renewals and referrals.

 

New Member Onboarding

  • Ensure new clients feel welcome and understand all services available to them.

  • Develop new and improve existing materials, communications, automated workflows.

  • Ensure goal-setting sessions occur, and follow up by logging feedback in appropriate tracking docs/systems.

 

Member Service

  • Use WODIFY gym management software to service memberships.

  • Manage support tickets platform Fresh Desk.

  • Generate regular reporting on key performance indicators.

 

Client Success / Retention / Internal Marketing

  • Use Marketing 360 CRM platform to manage customer communications and automations.

  • Help create and manage effective engagement campaigns.

  • Help plan, create, and coordinate regular communications like newsletters.

  • Use text, email or use social media to keep members engaged and successful.

  • Help manage social media presence (IG, FB, Twitter, Pinterest, Yelp, etc.)

  • Collect client testimonials and success stories.

  • Plan, promote and coordinate member social events.

 

HR / Team Management

  • Onboard new hires, Staff Procedures & Policies, Team Calendar management, Payroll.

  • Key Software: Basecamp, Google Apps

 

Retail

  • Manage Pro-shop,  Inventory Purchasing & Management, Point of Sale

  • Help manage production of custom branded apparel and promotional products

 

Basic Bookkeeping

  • Member billing, A/P and A/R, Gov Compliance

  • Basic knowledge of Quickbooks a plus

 

Office / Facility

  • Basic office management, Facility vendors and service providers

  • FOB Card System training & management

 

Other Core Program and Special Event Management

 

APPLY FOR THIS POSITION BELOW

CFATL 2021-22 Employment Application

  • Date Format: MM slash DD slash YYYY
  • Please add URLS and descriptions of any fitness related content you have created or that features you.
  • What are you doing now and when could start if hired? Please be specific.
  • Please provide availability per every day of week.
  • Date Format: MM slash DD slash YYYY
  • Please list CrossFit® or other fitness certifications and status (active, in good standing, expired)
  • Drop files here or
    Please upload digital copy of any certifications listed above.
  • PDF Format Only

  • Acceptance

    As part of our procedure for processing your employment application, your personal and employment references may be checked. If you have misrepresented or omitted any facts on this application, and are subsequently hired, you may be discharged from your job. You may make a written request for information derived from the checking of your references.If necessary for employment, you may be required to: supply your birth certificate or other proof of authorization to work in the United States, have a physical examination and/or a drug test, or to sign a conflict of interest agreement and abide by its terms. I understand and agree to the information shown above.
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